Delivery Terms - LUXE SERIES

DELIVERY TERMS & CONDITIONS

We are dedicated to making your shopping journey seamless and enjoyable. Stay tuned for updates as we continue to expand our delivery options to better serve you.

Free Shipping On Orders Over 500 AED

Standard Delivery Hours

9:00 AM – 5:00 PM

Daily delivery service within operational hours

Order Processing

Next Business Day

Orders placed after hours or on holidays will be processed on the next working day

Important Note

Delivery timelines are estimated and not guaranteed. We strive to meet all commitments.

Delivery Information

Delivery Timeframes

Processing and shipping estimates

Our delivery timeframes are approximate and begin from the moment your order is confirmed. We deliver daily, excluding UAE national holidays.

30-Day Guarantee: If your order is not delivered within 30 days of confirmation, you will be eligible for a full refund.

To facilitate smooth delivery, our courier may contact you to arrange a suitable time slot and confirm your availability. A maximum of three delivery attempts will be made before the order is canceled.

Please note that we are not liable for delays resulting from circumstances beyond our control, including customer unavailability or requests to postpone delivery.

Contactless Delivery Option

Safe and secure delivery

Your health and well-being remain our highest priority. If you choose Contactless Delivery at checkout (available within the UAE), please note that we cannot be held responsible for any loss or damage once your order has been delivered.

By selecting this option, you acknowledge receipt of your order at the specified delivery address without the need for a signature.

Prior to delivery, our team will contact you by phone and send an SMS confirmation to ensure a smooth and secure experience.

Loss and Damage

Liability and claims

Delivery shall be made to the address provided by the customer, subject to applicable shipping limitations.

Risk of loss and title for all items purchased through our website shall pass to the customer upon transfer of the goods to the designated carrier.

Any claims pertaining to lost or damaged shipments must be submitted directly by the customer to the respective carrier.

International Orders

Customs and import duties

For orders placed outside the United Arab Emirates, please be advised that the customer is solely responsible for all applicable customs duties, taxes, and import regulations.

Goods shipped internationally may be subject to inspection and assessment by the customs authorities of the destination country, in accordance with local laws and procedures.

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